The ALN Difference

ALN provides high-performance outsourced RCM services that build on data analysis and technology delivered by a team of experts highly engaged with your practice.

01 Our Commitments to You These are five commitments that you can expect from ALN as your revenue cycle partner.

ALN Commitments

Performance

RCM performance is about getting paid what you should, when you should. Our people, processes and technology are geared toward maximizing payment for your work.

Relationship

Too often, software vendors or offshore companies who have entered the RCM business think all that matters is technology. With ALN, you have known and knowledgeable people all actively engaged with you and your practice to do this work together.

Transparency

The revenue cycle gets more complex every day. We believe the answer is to operate with you in a very above-board way, sharing clear RCM performance data and working together to improve it.

Resourcefulness

Your practice is unique, so ‘one-size-fits-all’ models don’t work. We are agile and bring expertise, creativity and options as we collaborate with you to find effective, practical solutions to solve your problems.

Insight

We do more than just work claims. We also provide actionable insights from your RCM data to help you navigate through the challenges facing your business.

02 Client Service Team Unlike software vendors and offshore companies that provide RCM services, with ALN you are supported by a team of experts highly involved with your practice.

Client Service Team

Client Executive

Each strategic client has an assigned Client Executive who is actively involved with our clients to ensure that we are maximizing our performance for the client.

RCM Director

Our RCM Directors mange our various billing teams and oversee the RCM metrics, providing the operational connection and communication with our clients to continuously improve performance.

Onboarding Team

All new clients are guided through a detailed start-up process by a project manager and our entire onboarding team to ensure a smooth transition to ALN.

Billing Manager

The day to day claims processing and AR management work, from submission through payment, is managed by the Billing Manager and team assigned to each client.

Patient Team

Our US-based team sends out patient statements, supports electronic patient communication, fields all inbound calls related to their bill, processes payments and administers patient payment plans.

Provider Enrollment Team

Our specialists work with our clients to submit and manage the enrollment applications of their providers with various third-party payers.

IT Support Team

Our technical team provides 24/7 support to our clients for the systems provided by ALN and the integration to other applications.

03 Technology Platform The revenue cycle runs on an increasingly complex technology platform. ALN works with each client to manage their unique and intricate configuration.

Technology Platform

Billing System

ALN utilizes billing systems from market-leading providers of practice management software, which we have been optimizing for over 15 years to increase the results for our clients.

Robotics Process Automation and Artificial Intelligence

We are investing extensively in the continuing automation of repetitive tasks, standard rules, and predictive analytics to improve the quality and results of our RCM process.

EMR Integration

We have integrated our billing platform with multiple EMR systems, allowing our clients to leverage the ALN RCM engine while using the EMR solution most suitable for their specific needs.

Hosting

Our systems and client data are housed in a top tier data center that provides our clients with a level of protection and security far beyond what most practices could afford alone.

Support

ALN’s IT team manages our client support needs for the applications provided by ALN. We work on our client’s behalf to help integrate data from other applications.

Custom Interfaces

Our team has the technical ability to develop and manage all interfaces between the ALN billing platform and other systems used by our clients.

Data Security

In response to the threats to protected data, we have invested heavily in the protection of our client’s data and in multiple levels of disaster recovery.