RCM performance is about getting paid what you should, when you should. Our people, processes and technology are geared toward maximizing payment for your work.
Too often, software vendors or offshore companies who have entered the RCM business think all that matters is technology. With ALN, you have known and knowledgeable people all actively engaged with you and your practice to do this work together.
The revenue cycle gets more complex every day. We believe the answer is to operate with you in a very above-board way, sharing clear RCM performance data and working together to improve it.
Your practice is unique, so ‘one-size-fits-all’ models don’t work. We are agile and bring expertise, creativity and options as we collaborate with you to find effective, practical solutions to solve your problems.
We do more than just work claims. We also provide actionable insights from your RCM data to help you navigate through the challenges facing your business.
Client Service Team
Each strategic client has an assigned Client Executive who is actively involved with our clients to ensure that we are maximizing our performance for the client.
Our RCM Directors mange our various billing teams and oversee the RCM metrics, providing the operational connection and communication with our clients to continuously improve performance.
All new clients are guided through a detailed start-up process by a project manager and our entire onboarding team to ensure a smooth transition to ALN.
The day to day claims processing and AR management work, from submission through payment, is managed by the Billing Manager and team assigned to each client.
Our US-based team sends out patient statements, supports electronic patient communication, fields all inbound calls related to their bill, processes payments and administers patient payment plans.
Provider Enrollment Team
Our specialists work with our clients to submit and manage the enrollment applications of their providers with various third-party payers.
IT Support Team
Our technical team provides 24/7 support to our clients for the systems provided by ALN and the integration to other applications.
ALN utilizes billing systems from market-leading providers of practice management software, which we have been optimizing for over 15 years to increase the results for our clients.
Robotics Process Automation and Artificial Intelligence
We are investing extensively in the continuing automation of repetitive tasks, standard rules, and predictive analytics to improve the quality and results of our RCM process.
We have integrated our billing platform with multiple EMR systems, allowing our clients to leverage the ALN RCM engine while using the EMR solution most suitable for their specific needs.
Our systems and client data are housed in a top tier data center that provides our clients with a level of protection and security far beyond what most practices could afford alone.
ALN’s IT team manages our client support needs for the applications provided by ALN. We work on our client’s behalf to help integrate data from other applications.
Our team has the technical ability to develop and manage all interfaces between the ALN billing platform and other systems used by our clients.
In response to the threats to protected data, we have invested heavily in the protection of our client’s data and in multiple levels of disaster recovery.