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    July 29, 2021

    Moving Down, Moving Out

    Years ago, there was a saying making its way around that ‘everyone needs to work at the top of their license.’  There were all sorts of coded messages in that idea…some people wanted someone else to do the crappy work; some people with a lot of letters behind their name wanted to remind everyone else of their importance; someone wanted to cut staffing costs.

    I tried telling my wife once that I shouldn’t do the dishes because I was concentrating on ‘working at the top of my license.’  She looked around – just me, her, and the dog – shrugged and tossed me a sponge.

    Everyone knew what was really going on, but we all felt better couching it in an idea that came straight out of the consulting buzzword generator.  That is unless your lack of a license puts you at the bottom.  Someone must wash the dishes.

    I want to take this idea, used more by the denizens of the hospital C-suite than anyone else, give it a little twist, and throw it right back at them.

    As stated last week, I strongly believe there is an important role for continuing fee-for-service (FFS) reimbursement, that the idea of moving all care to a value-based care (VBC) model is not smart and will not solve our cost problem.  A lot of effort, nothing to show for it.

    But we need better FFS care.

    The first, and easiest – by far – way to get more bang for our buck is to apply the old ‘top of the license’ adage to where care is delivered. Move it as far down the food chain as possible where you can still get the quality and safety that is needed.

    That means out of the hospital and to a surgery center; out of a surgery center to a procedure room in a physician’s office; out of the office and to a virtual visit; out of the pharmacy and to a cardboard box at your front door.

    Sorry hospitals, but we just don’t want to pay you any more for your ‘license’ (all your collective capabilities and costs) for things that can be done better, faster, cheaper elsewhere.  Just bundling that into a VBC package is not the answer.  It is still too expensive.

    The anti-Jeffersons, we’re moving on down.

    Yes, yes, this trend has been going on for years.  I am not exactly breaking new ground here.  Further, advances in technology, new business models, and even the pandemic continue to accelerate the migration of care towards its lowest cost, most efficient location.

    But there is a danger that the whole VBC dance is a sophisticated ploy by incumbents to slow this move and put some lipstick on the pig named ‘Status,’ last name ‘Quo.’

    The fastest way to more value for our healthcare dollar is to simply pay less for this or that.

    I think the technical term for my argument is ‘no duh.’

    Tim Coan

    CEO and founder

    Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.
    July 23, 2021

    The Cost of the Squeeze

    As my kids will tell you, much of my fatherly communication to them comes in my regularly repeating a handful of pithy sayings.

    Maybe I understand the value of repetitive messaging to get important ideas cemented in the mind of the listener…possibly learned something in those psych classes.

    Maybe I sense the short-attention span of most humans and get the effectiveness of being parsimonious with words…nope, no one who knows me would agree with that.

    Maybe it is just the redneck in me…there we go, that is it.

    One of my favorites, a regular go-to in my bumper sticker quotes, is, ‘The juice ain’t worth the squeeze.’

    So clear, so visual, so redneck.

    In short, this is a key reason why I believe we have and should continue to have, a lot of fee-for-service (FFS) healthcare.

    The ‘management’ of care in the value-based care (VBC) comes with a cost.  When we are talking about that sub-set of the population that is likely to incur a lot of future expenses, the overhead cost is worth it.  A 64-year-old with diabetes and hypertension has a broad range of potential future outcomes and cost scenarios.  The right management – someone as close as possible to the patient, with the authority and incentive to intervene (and, by definition, prevent some other care that would come downstream) – pays off.

    But for much of healthcare, and not just the low acuity stuff, a management overlay just can’t produce enough value to justify the cost or friction.  The idea that all healthcare should be lumped into one of the VBC models is, at best, disconnected from reality.

    That being said, let me be crystal clear: I am not saying that the historic FFS approach is just fine.  Just blindly cranking more care because it makes someone a lot of money doesn’t work for anyone except the provider pocketing the money.  We’ve collectively decided we need some changes and in coming posts we’ll explore some of the best ideas to improve the FFS side of the house.

    Yes, full disclosure – I have a dog in the hunt (See? These little sayings are handy, aren’t they?).  ALN gets paid to help our clients collect on their FFS claims.  Evaluate my comments accordingly.

    Still, while the really big dollars are concentrated in that small number of patients with significant health issues, a high portion of the care we deliver is for situations that do not merit a management tax.  Nor does cramming the reimbursement into some VBC model just so we can say we now have X% of our spend in a VBC model make any sense.  Square pegs, round holes.  One more good idiom that conveys some real wisdom.

    Even as we move some things to a VBC model, let’s work on better FFS medicine as opposed to trying to kill it.  That is my argument.

    Tim Coan

    CEO and founder

    Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.
    July 15, 2021

    Your Value-Based Care Magic Decoder

    In the 1950’s, you had to buy a box of Post’s Sugar Rice Krinkles cereal to get your free Dick Tracy Magic Decoder.  So, it really wasn’t free.

    Today, I’ll give you a truly free magic decoder.  Granted, you don’t get to eat a bowl of milk-soaked crunchy sugar.  And you get to decode value-based care (VBC), not Dick’s far more interesting crime-stopper message.  So, maybe truly free is not all it is cracked up to be and you’d be better off buying a box of cereal.

    VBC, the mother acronym that has given birth to many other acronyms, can be confusing, so let me give you my personal short-hand that helps me cut through the consultant-speak.  It seems there are two basic varieties of VBC and then a million variations of each.

    First, there are arrangements where a group of providers have substantial financial risk for cost and care that goes beyond what they directly deliver.  Maybe it is capitation; maybe is it a Medicare shared savings program through an ACO; maybe it is a bundled payment for a surgery or episode of care.

    The thing that knits all these together is that some provider at Point A in the process can do something different that reduces or eliminates a cost at Point B in the process and then gets to pocket some of the savings from that action.

    For example, a surgeon (Point A) moves a case from the hospital to a lower cost ASC (Point B), reducing the total cost of that surgery.

    The key here is the relatively short, very direct connection between the action at Point A and the cost reduction at Point B.  The moment this link gets long or fuzzy, then we can fit everything in the world into VBC.  Some smart (aleck) watch telling me to stand up every 60 minutes because that might reduce my risk of some chronic disease 30 years from now could be good advice but does not make the watchmaker a VBC provider.

    This is capital letter VBC, the type of arrangements that can really move the needle.  It empowers and rewards providers for rethinking the entire delivery channel and eliminating costs that add no value.  That is very different from payers reducing cost by just saying ‘nyet’ to patient care.

    For the patients who have complex issues that drive a lot of cost, we need providers with the scope, authority, and incentive to ‘manage’ their care.  For well-boxed episodes like certain surgeries, we want to motivate those closest to the work to eliminate non-value-added costs.

    Whatever we want to call this, sign me up.

    Then there is everything else masquerading as VBC that is either a) a good idea, but of a different order, b) much ado about nothing or c) a lame marketing attempt to sneak something into the VBC tent because that is where the cool kids are supposed to be.

    Now, let’s make the case for why we should still want (better) fee-for-service healthcare.

    Tim Coan

    CEO and founder

    Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.
    July 8, 2021

    Pulling a Lee Lantz

    Lee Lantz was a wholesaler trying to move some delicious fish from the cold waters of the deep southern hemisphere.  The problem was no one in America was really excited about eating Patagonian Toothfish.  That name doesn’t exactly scream ‘sumptuous,’ does it?    Out of thin air, Lantz came up with an alternative name that was approved by the Food and Drug Administration in 1994.  Now many gladly opt for the Chilean Sea Bass on the menu. ‘Excellent choice,’ our waiter affirms.

    ‘Managed care,’ a term with more meanings than pickup trucks at a NASCAR race, elicits faster sour face reactions than the thought of eating trigger fish.  Maybe we need some help from Lantz with a new branding campaign.

    Actually, we already pulled the Lantz move and now it is not ‘managed care’ on the menu we offer, but ‘value-based care.’  So much more appetizing.

    No one wants to be ‘managed,’ but everyone likes value.

    Marketing is magic!

    But in truth, there is much of healthcare that needs to be ‘managed,’ like, really managed.  Let me share some personal anecdotes, stories that inform my worldview as much as the data and stats about healthcare that I consume.

    26 years ago, my mother, and then until this spring, my father, were both in the 5% of Americans consuming 50% of healthcare in their final years of life.  She was a brittle diabetic who had a frequent flyer card with the local ICU, having to go in ‘for her oil change’ as Dad would tell us a couple of times a year when her sugar levels got way out of whack.  Dad spent the last three years of life in a nursing home, but he got out regularly for his ride in the ambulance to the ER (that hospital should at least name a vending machine for my family given the revenue we provided) due to his COPD and series of small strokes.

    In thinking about this, I counted several other people in my small circle that have similar stories.  Bad health, a lot of complex and complicated diseases and factors.  Regular and frequent consumers of the services we all provide.  Unwelcome members of that 5% club.

    What they all have in common, besides poor health, is how they access healthcare. Hit and miss, responding to the next crisis; the blind driving the car with no idea where they should go; getting good care at the moment, but from providers with no real clue of what happened before or ownership of what will happen later.  This is how 15-20 million people end up with the healthcare bills that blow up our system.

    If ‘value-based care’ is just a marketing spin, a way to cut provider reimbursement with new forms of ‘contract trickeration,’ then we need to get the emperor some new clothes.  But if it is really intervening to ‘manage’ so that people like my mom and dad get off the merry-go-round, then sign me up as a supporter.

    Tim Coan

    CEO and founder

    Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.
    July 1, 2021

    Paying for Nothing

    Firefighters, insurance policies, your IT disaster recovery plan, toilet plungers…things we pay for that we hope to never use.  I think Congress also goes on this list, right there with the plunger.

    We are digging into why we have a split between value-based care (VBC) and fee-for-service (FFS) medicine, and (spoiler alert) working toward making our case that this is a good thing that should continue.

    We’ve noted that costs are not at all equally distributed, with a small number of people accounting for a lot of cost and most people consuming little to no healthcare resources in a given year. But let’s go back to that headline number – average cost per capita – for a little bit of inconvenient truth-telling.

    With the election of President Obama, we collectively said, ‘Hey, we’ve got a problem here.’  Someone opened a trunk and offered us some value-based care and a cheap Rolex as the elixir to solve our woes.  Yet, the year-over-year chart shows this metric has gone up every year, just as it did before the VBC magic beans.  It is now 50% higher than it was when we kicked off the Big Reform. I am not arguing VBC is not helping, just asking that we tap the breaks on just how magical the magic pill might really be.

    That being said, let’s look at where VBC makes a lot of sense.  But that requires teasing out another nuance that we’ll unpack.

    For me, there are two broad buckets for various VBC schemes.  One is still mostly FFS at its core (providers get paid for providing), but with some form of quality or outcome kicker.  The other, the one with some real teeth, is when we reward providers for not providing services.  Like firefighters, we want them playing checkers instead of fighting fires.

    Are we far enough removed from the 1970s HMO trauma that we can just call this second form ‘capitation’ to be more direct, or do we still break out in hives at the sound of that word?

    Quick story to illustrate why this is a good idea, the very best of VBC, something we should embrace.

    A large primary care group that is capitated with their Medicare Advantage plans parks their own nurses in the ERs of the hospitals in their area.  When one of their members shows up, these nurses work with the ER docs to not admit the patient unless absolutely necessary.  They get them scheduled the next day with the PCP, get them care at home, get them a monitor or some meds…whatever is needed that doesn’t require being admitted.

    Simple math…the group makes money in its share of the savings by not providing unnecessary care…hospitals are expensive…don’t use if at all possible.

    So yes, it is a good thing to work to not deliver a lot of care, especially for those at the high end of the spending distribution.  That is value.

    But that answer does not work universally.

    Tim Coan

    CEO and founder

    Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.
    June 24, 2021

    The Hard End of the Tail

    We are exploring the divide in healthcare between those who only live in a value-based care (VBC) world and those whose thinking about VBC is limited to whether the hyphen is required.  We are really trying to understand why that might be the case, other than the SOB doctors clinging to their fee-for-service (FFS) filthy lucre.

    It is worth noting that many equity investors are backing various VBC plays. VBC is their calling?  VBC is a ‘right’ and it is their mission to bring it to everyone? Can we dispense with that canard and try to have a real conversation about what is happening and why?

    Last week, we channeled our inner Vilfredo Pareto, the Italian economist who in 1895 noted that wealth was not evenly distributed and gave us the 80/20 rule that more formally carries his name, and noted what we (two uses of the royal ‘we’ already…just in case this blog gets sued, I want to spread the risk to myself as well) believe is, maybe, the single most important healthcare economics bumper sticker:

    5% of the population accounts for 50% of the total cost.

    Vilfredo, we are right on track…the top 20% of individuals account for 82% of all expenditures.

    Let’s spend a quick minute on this, the hard to solve, end of our skewed distribution curve.

    Some of these are one-off cases that just ‘actuarially are’ – the $2M neonate, my buddy who was nearly killed in a head-on crash by a driver high on meth (Happy ending – next month, to demonstrate that he really can walk again, he will escort his daughter down the aisle and give her away). These are the miracles of healthcare, but life does not come cheap.

    Most of the people on the expensive end of the tail are old or sick or both.

    Not a little old, like ‘old enough to look at the brochure for the seniors-only community without shame, but the frail elderly.  A newly minted Medicare beneficiary doesn’t suddenly start costing a boatload more.

    And not a little sick, but multiple chronic diseases and many comorbidities sick.  Really sick.

    Yes, the first tends to lead to the second, which is why the last year of life is frequently so much more expensive than those that precede it.

    Here is one specific example of just how skewed the skewness is…and a little more math for our English majors.

    There are about half a million Medicare beneficiaries with end-stage renal disease (ESRD).  Out of its $800 billion budget, Medicare spends almost $50 billion a year on ESRD.  That is over 6% of all Medicare spending.  And for those who like to quote stats at cocktail parties…that means that ERSD spending by CMS accounts for a little more than 1% of the entire federal budget. One condition, 1%.

    So yes, we need a different model for the people who are going to incur such disproportionate costs.  Thus, the birth of VBC.

    More next time.

    Tim Coan

    CEO and founder

    Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.