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June 2, 2020

Dan Dan and the River

I never met my great grandfather, but the stories are legendary.  Some are apocryphal I am sure, some enhanced with a little entertaining hyperbole, some details grown a little fuzzy over time.

Dan Dan, a hardscrabble Scottish farmer, settled into the Indian Territory not long before Oklahoma became the 46th state.  His land was nestled there where the Arkansas River turns north a bit before leaving Oklahoma and heading across its namesake state to join the Mississippi.

He was notable for his interminable will, penchant for the alcohol of his ancestry, and a fiery temper that was probably inflamed by the Scotch. He went to town and bought his Buicks two at a time.  He’d drive one like a bat of hell across the fields and when it would finally conk out, a hired hand would haul it back to the dealer for repair as he hopped in the second one without slowing down.

He parked his car astraddle the railroad tracks one day, forcing the engineer to slam on the brakes to bring the train to a screeching stop.  The day before the train took too long switching over and it blocked his driveway, delaying him by 15 minutes from getting back to work after lunch. In his view, Kansas City Southern would have to wait the same amount of time to square things up. Yes, he pulled a pistol from under the seat of the Buick when the engineer approached the car and ordered him to move.  It was persuasive.   The train waited.

He may or may not have killed a man. Some guy over in Arkansas was abusing his wife, a sin that Dan Dan would not tolerate. A strongly worded conversation led to some form of frontier justice; the details of the punishment are a little fuzzy, but the judge appreciated the matter being handled directly and swiftly, dismissing the charges in a matter of minutes.

I share those stories to share this one.

As I mentioned, Dan Dan’s farm was low against the river.  Regular floods were a good thing, but 1943 was different.  In mid-May, the river crested at 38 feet above normal, wrecking devastation across both Oklahoma and Arkansas.

One field was right on the river.  Somehow Dan Dan had secured one of the few bulldozers that was not in Europe supporting the war.  He had used the dozer to build a levy around the perimeter of the field.  There were crops in the field and crops were cash.

As the river continued to rise, the levy was threatened. Frantically, a worker used the dozer to shore up the levy.  Inevitably, the river broke through and water begin to pour into the field.  My great grandfather ordered the man to drive the dozer into the crumbling hole in a desperate attempt to save the field.  Hesitation at the command brought out the aforementioned pistol and the dozer was plunged into gap, of course to no avail.  38 feet of river would not be held back, even by a determined farmer with a bulldozer and a gun.

The crops in field were lost in that flood.  But that was not the biggest loss.  The field itself disappeared, even when the water receded.  The flood changed the flow of the river and that 450 acres of dirt was, and still is, out in the middle of the river somewhere.

The flood brought short-term loss, massive clean-up, long-term loss and property boundaries changed forever.

Sound familiar?  Next time let’s start unpacking the parallels.

Tim Coan
Tim Coan

CEO and founder

Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.
May 27, 2020

The Halting Restart

Is it safe?  What are the new rules?  Are special signs needed?

And these are just questions about relaunching a blog…what about real life?

Sit six feet from your screen as you read this and maybe you should wipe emails from me down with hand sanitizer and toilet paper.  That is probably wise advice, regardless.

Remember when, oh it seems like about six years ago, that this whole thing was about toilet paper?  Man, those were the days, way back there in late March when our biggest worry was the Proctor & Gamble supply chain.

Seriously, I am not even entirely sure how to restart this blog so how the heck do we do that with – well, with everything?

Maybe I just weave every COVID-related cliché together in this post and get those out of the way, like the socially awkward middle dude who has no idea how to talk to the girl he likes, so he just repeats the funny things he read on Instagram.

Maybe I should deliver an overly somber ‘we are here for you in this difficult time’ email, just like the millions you’ve received from every vendor who has your email address.  Once I found out the CEO of the plumbing supply company where I bought a gasket online three years ago was doing everything he could to keep me safe, then I was at peace.  The Johns Hopkins tracker site should count these silly things.

Maybe I should compile a list of links to every government website that you already reading twice a week.  Like you had not figured out that information about the Small Business Administration could be found on the website of the Small Business Administration.

Maybe I should just make up stuff that I know nothing about and repeat it as the truth.  No, you’ve got plenty of that.

I could tell you to hang in there, that this will pass and that it will all be OK, but you and I both know that is more Hallmark card than an honest sentiment right now.  We will persevere and the important stuff like your loved ones and the Amazon delivery truck will be there, but beyond that there are still a lot of questions, aren’t there?

Back when we thought this was going to be like a really long snow day, with everything canceled for a bit while we huddled up to play board games with the kids, I assumed my first post would be about how some things would permanently change.  Wow – talk about an understatement.

That is still probably the direction we should head out on this restart journey, probably the line of questions where I can, I hope, prod your thinking a bit in the coming months.

To do that, I need to first tell you a story about Dan Dan, but be warned that this full-blown extrovert has been cooped up, too, so this one might take a bit.  We’ll do that next time.

Be safe.

Tim Coan
Tim Coan

CEO and founder

Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.
March 23, 2020

What Matters Is…

What matters is that you take care of your people, that you keep your practice afloat, that you continue to care for your patients.

The last thing you need is to have your inbox clogged up with my musings, so we’ll hit the pause button for a bit and stay out of your hair.

In the meantime, if you are bored or nervous or just curious, I’d love to hear from you.  Drop me a note and we’ll use this time to catch up.

Know we’re still here, fighting the good fight for our clients.

Talk to you soon when things…whatever it is things are going to do.

Tim Coan
Tim Coan

CEO and founder

Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.
March 5, 2020

Fragility and Resilience

Well, the new sport taking the nation by storm is ‘Corona Upping,’ the game in which you try to find something new and novel to say about the virus to whoever happens to be around, be they friend or stranger.

Serious players constantly scan news sites and Twitter in search of the latest tidbit or anecdote that would give them points for being on the leading edge of the news.  Scoring is subjective, of course, but citing either the CDC, WHO, or a guy you know who works for an international firm whose buddy recently returned from Vietnam, which is not China but is close enough, gets you bonus points.

It is not my intent to make light of the situation, though the very idea of my flirting with it probably tips me off as being a ‘viro-optimist’ instead of a ‘viro-pessimist.’  Heck, I am writing this post from the petri dish known as an airplane cabin as I fly to a national conference that has not (yet) been canceled.  Yes, spit in the face of danger.  Though, just in case my wife happens to read this post, yes, I washed my hands six times this morning just traveling through the airport to my gate.  The line at the sink is now as long as getting through security.

Like most of us, I have no idea which way this thing will break.  Even experts will tell us that the plausible scenarios vary wildly, enough so that regardless of your position on the ‘panic – just chill’ continuum, you can find evidence to support your decisions.

However, in spite of my personal optimism and decision to run headlong into a hotel ballroom with hundreds of walking epidemiological risk pools wearing name tags, the accelerating news of cancellations and closures and voluntary self-quarantines did get me thinking about the fragility of businesses, small ones in particular, a broad category that encompasses most physician practices.

A food industry consultant recently noted that most restaurant operators run on such thin cash flow that being closed for three weeks in a row would bankrupt them.  That might be dire, but it is probably not a total fabrication and I am sure similar prognostications could be made about small businesses across many industries.

Times like this can send us into a tailspin, but they can also prompt some valuable reflection and long-term insights.  Small businesses, including your practice, are fragile even when healthy.   Things like a global pandemic are, by definition, hard to predict, but some risks have a high enough probability of occurring to merit some preventative action.  Be diligent.

On the other hand, I am an optimist and am armed with hand sanitizer.  Time and again organizations have absorbed unexpected blows and managed through them.  Fight on.

Tim Coan
Tim Coan

CEO and founder

Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.
February 28, 2020

Hip to Be Asset-Lite

As regular readers know, sometimes the blog post functions a bit like a therapy session, a time for me to sit back and process all that has been happening of late.  I appreciate you, like a good counselor, listening and nodding in that gentle, affirming manner as I prattle on.  Fortunately, this takes you only two minutes, not 55.

It has been a whirlwind of late, with seemingly random and disconnected conversations all over the place – late dinners with practice executives; conferences where the healthcare money people gather; coffees to network (translation: I just got laid off, you have a blog so I guess that means you can introduce me to people); strategy sessions with clients making some big decisions; a dip into the dreamy world of healthcare start-ups who all believe they are sitting on the next big, big thing.

It is one of the best aspects of my job.  You rightfully gather that asking me to do that same thing two days in a row would make my he…hey, squirrel!  Easily distracted is an accurate label; able to see weird connections is another.

So, you ask, ‘What is the big take away from all of this?’  That is the kind of thing the therapist asks.

Well, I have good news, good for you, my physician practice friends.

You did not even know it, but you are ‘asset-lite’ and that is a good thing.  It is making you the belle of the ball.

Asset-lite is the new way of saying you don’t have burdensome fixed overhead and operating costs.  And that just means you are not a hospital or health system.  And that is increasingly a good thing.

You may be primary care oriented, and I mean that in the broadest possible terms, and pursuing risk in value-based care contracts. Here, an asset-lite delivery network comprised of physician practices, urgent care centers, retail locations and post-acute providers like home care and PT is attractive because it can better act to really manage care and costs, not just fill beds.

Conversely, you may be procedurally oriented and working to move care to the most cost-effective settings.  Here, asset-lite means surgeries and procedures are moved from hospitals and HOPDs (hospital outpatient departments) to ASCs and the office setting.  This is just simple math – over here that cost $1, over there it cost $2.  OK, let’s do it here instead of there.

Successful physician practices are increasingly following one of these two fundamental strategies and all the people with money – the government, payers, employers, investors, bankers – are taking notice in a good way.  In either case, if you can do it well and do it at scale, being asset-lite is a good thing.

Embrace your ‘asset-liteness.’  It is now hip.

Tim Coan
Tim Coan

CEO and founder

Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.
February 20, 2020

While You Were Working

Back in the 90s, I had a client in the software development business.  Being smart guys, they decided the consulting game of trading hours for dollars to build something for someone else was not, well, smart.  They looked around and found an industry where the software solutions were pitiful.

‘We’ll build a better mousetrap,’ they said. ‘We’ll dominate and then sell for a wheelbarrow full of money.’

Their ideas on the better mousetrap were, indeed, much better than the junk being sold to the industry at the time. They locked themselves in the room and went to work, writing and testing and revising code.

Things being the way they are, the project was harder than they imagined.  They were, after all, taking on a rewrite of the software that ran an entire industry (think the equivalent of replacing your EMR as well as your systems for billing, accounting, payroll and inventory management).  What was to take 18 months took four years.

Finally, they emerged from the cave with their gleaming new software, ready to take over that little corner of the world.  Unfortunately, while they had their heads down working, the market moved.  What was innovative in their design four years ago was now a standard feature for the incumbent vendors.  Their ‘wow’ was now a baseline expectation.

Since it was the 90s, everyone wanted stock in the next big thing.  Instead of taking cash for my services, I, too, took stock options.  There was no wheelbarrow of money, but that is another story.

Here’s the point…

Last week I was with one of my favorite groups of physicians. Fourteen years ago, a group of small practices came together to form a larger entity.  Part of the conversation that night was a reflection on their journey.  What they did at the time was really bold and innovative; what they have built since is impressive and has them in a much better place.  In fact, without what they did they’d all be hospital employees right now.

But one of the people there at the beginning made an interesting observation.  If the practice had then been the size it is now, they would have been one of the largest provider organizations in that region.  But now, they are nowhere close to being large enough to matter as they would like to in the market.  Hospitals have consolidated; payers have as well; new entrants, many with a lot of financial backing, have entered the space.

While they were working, the market kept moving.

It can be discouraging when you have busted your tail to make progress and you just want to pause for a bit and catch your breath.  But the market does not pause.

An old quote from an entrepreneur best summarizes it for me…

‘Running my business seems a lot like one of my kid’s video games.  You fight like crazy to survive, just to find out the next level is even harder.’

Tim Coan
Tim Coan

CEO and founder

Tim Coan, ALN’s CEO, writes an insightful and witty blog weekly about a variety of topics relevant to independent physician practices.