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One of the most significant changes in healthcare over the past ten years has been the steadily increasing percentage of the total bill that is paid by the patient.  Co-pays and deductibles are increasing as mechanisms to control costs and limit the rise in insurance premiums.  More and more people are on high-deductible plans and some patients simply have no insurance, by circumstance or choice.  

The effect of all of these changes means that a material and growing portion of physician practice revenue is paid by the patient and not a third party payer.  As any practice knows, the dynamic of collecting from patients is very different.

In this webinar, Tim Coan, ALN's CEO, is joined by special guest Patti Bowles, Vice President of Marketing for ACSI West, a billing and collections company that does a lot of work on patient balance billing, as they discuss  the current trends on patient billing and the things that innovative practices are doing to manage this growing part of their revenue stream.

Key Topics:
•  How much of the bill patients really pay
•  Front desk fundamentals
•  Patient Statements
•  When to send a patient to collections
• How to improve performance on patient collections