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Show Media ItemShow Media Item - Two Big Decisions
Two Big Decisions
Thursday, April 21, 2011

Physicians make two decisions that drive most of the quality and cost in healthcare.

  • When to refer or order
  • Where to refer or order

That is it.  Those two decisions have everything to do with the things that matter.

Do physicians have the information they need, at the time they need it, to make these decisions?  Most of the time, no.

Much of our current focus is on capturing and automating the information created at the point of care, be it in a practice or a hospital or a lab result. 

We need to put as much energy in making sure the right information necessary to inform these two decisions gets back to physicians in a way that they can use.

There is a lot of information they need to make the right choice on these two decisions.  That information comes from many places and is very diverse in nature.  But if we can make this happen, that is a powerful lever for change.

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Ronald Barnet, MD - Monday, April 25, 2011 8:55 PM
WOW! If doctors are not able to make these decisions in a manner that is cost effective, then someone else will do it for them. There are many moving parts to this. Will there still be a difference between 'defensive medicine' and 'good medicine'?
alnmm - Monday, April 25, 2011 9:35 PM
Ronald:

You make a great point that typifies, I believe, the choice in front of us.

Option One: We decide that physicians are simply too expensive a resource to make these two decisions, as least much of the time, and we opt to have others make the when and where decisions instead.

Option Two: We figure out how to really streamline the patient information process to the physician, thus enabling the doctor to make these most important calls.

Granted, that pretends this is a false dicotomy, which it is not. We'll have elements of both, for sure. But which of the two levers will we focus on the most?

Quick personal story: After a fall on the ice this winter and with an ankle the size of a spare tire, the physician's assistant said to throw away the crutches and put all my weight on it. A week later, with no relief of pain or swelling, the foot and ankle specialist said, 'Grade three sprain on both sides, several slight fractures, some torn ligaments. Immobilization for three weeks and let's hope the past week did not too much permanent damage.' Here's hoping the when and where care decisions don't really have long term consequences.

Tim

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