Monday, February 15, 2010
Trumbull Medical Practice LLC is a one-physician medical practice based in Trumbull, Connecticut. The owner of the practice, Dr. John Flores, was recruited by the nearby Bridgeport Hospital to locate in the area because it is medically underserved, particularly by physicians who are bi-lingual in English and Spanish. After three years of working for the hospital, Dr. Flores bought out the practice.
Trumbull initially used AthenaNet for practice management and billing, because that was the system that was in use at Bridgeport Hospital. But the system was not as effective at practice management and handling medical records as Trumbull wanted. Trumbull set out to deploy a new solution that would:
Scott Hill, Trumbull Office Manager, began investigating alternatives. Bridgeport Hospital was also considering moving from AthenaNet, and Hill researched new solutions in concert with the hospital. Along with the hospital, he determined that Ingenix CareTracker Practice Management and EMR would be an ideal solution. He was so impressed with it that he moved the practice to Ingenix CareTracker well in advance of when the hospital planned to make the shift.
“Ingenix CareTracker was the perfect solution for our needs,” he says. “The product was superior to all of the other ones I looked at, yet the monthly licensing fees were far more affordable. It lets me customize scheduling templates, and has far more features for handling medical records and the business electronically than does the competition. I saw that it would be able to give us all the information we needed with a few strokes of the keyboard.”Ingenix CareTracker is a fully integrated practice management and electronic medical record (EMR) solution that supports both the clinical and the administrative sides of a physician practice. It is Web-based, and fully integrated with all the operational functions of a practice.
Trumbull will gain a projected, cumulative five-year net benefit of $224,655 from the use of Ingenix CareTracker due to a reduction in software licensing costs and revenue increases enabled by improved documentation and higher collection percentages. The deployment has a payback period of one month, and a return on investment of 788%. Trumbull has been able to customize forms and reports exactly in the ways it needs. As a result of the Ingenix CareTracker deployment, Trumbull provides improved patient care.
With Ingenix CareTracker, the AR collection cycle has been significantly reduced because of the speed and efficiency of billing and the use of electronic records to ensure proper coding. Previously, it could take up to a month or more between the time a charge was incurred and when the practice was paid because of paperwork and postal delays. Now collections are rectified within days.In addition, Ingenix CareTracker more accurately captures all information related to visits, tests, and procedures, and stores them electronically for billing and patient care purposes. The improved documentation and data capture ensure that the practice receives the appropriate level of billing for the services it provides.
As a result of the shortened AR cycles and more accurate billing, Trumbull received $34,000 more revenue in 2008 than in 2007, even though there were fewer patient visits. Over five years, the practice will gain an estimated, projected $184,155 in increased revenue because of the increased revenue received per patient.
Even more important than financial results is that Ingenix CareTracker allows Dr. Flores to spend more time with patients and less time with paperwork. He also has more comprehensive information about each patient during visits, and can call up additional information electronically. Medical records are also more accurate than paper ones, cutting down on potential errors.
“Ingenix CareTracker has reduced our costs, increased our efficiency, improved our billing, and ensured that we receive the proper level of reimbursement for the services we provide. I would recommend it to other practices.”
- Please see PDF for case study graphs
As a result of all this, Hill says that the level of patient care has improved. “With Ingenix CareTracker, the doctor always has the information he needs at his fingertips, and spends as much time as possible providing care during the patient visit,” he explains. “It also lets him more accurately track a patient’s progress, including when tests and procedures such as colonoscopies or mammograms need to be performed. We can see the whole patient’s history, right at our fingertips. Clearly, it improves patient care.”
About Trumbull Medical Practice LLC
Trumbull Medical Practice LLC is a one-physician medical practice based in Trumbull, Connecticut.
Ingenix and the Ingenix logo are registered trademarks of Ingenix. All other brand or product names are trademarks or registered marks of their respective owners. Because we are continuously improving our products and services, Ingenix reserves the right to change specifications without prior notice. Ingenix is an equal opportunity employer.
100-2345 04/09 Original © 2009 Ingenix. All Rights Reserved